FAQs & Studio Policies

If this is your 1st FitCore class, Welcome! Please arrive at least 10-15 minutes prior to your scheduled class time so that you can sign our liability waiver and the instructor can introduce you to the Xformer machine. 

Grip socks are mandatory on the Xformer for safety and sanitary reasons. We have grip socks for sale at the studio if you forget yours at home.

Bring a water tumbler and fill up at our refillable water station. If you forget your water, we also sell them at the front desk! Stay hydrated :)

For our weight training classes, you may want to bring sneakers. We have lockers for you to store all of your belongings safely while you workout. Please leave your phone in your locker!

We understand things come up and sometimes you can't make it to class. We have an 8-hour cancellation policy. Please cancel your reservation at least 8 hours before your scheduled class to avoid the $12 late fee. No showing without late cancelling will be a $15 no show fee. Sessions clients will lose their class, contract members will be charged a fee for late cancels/no shows. Thank you for cooperating!

We recommend at least 2-3 times a week consistently for the best results. If you have specific fitness goals, please let us know!  We also offer privates in between our morning and evening classes.  Please email info@fitcorebr.com to schedule some 1-on-1 time with us. 

If all class spots are completely booked, you can still sign up for that particular class by joining the waitlist. If someone cancels their spot, the people on the waitlist will be moved into the class in the order of the waitlist signup. You will be notified when you are added into the class. Please double check your Mindbody schedule to make sure you have gotten in. If you are added to the waitlist and cannot come to class, you still must adhere to the 8-hour cancellation policy. Please make sure you can attend class if you sign up for the waitlist. 

We would love to help you stay active during your pregnancy. Please consult with your doctor beforehand to get clearance. It is not recommended to start a new exercise program while you are pregnant, but clients that have been taking FitCore classes may continue to take FitCore classes throughout the entirety of their pregnancy. Our instructors have undergone Pre-Postnatal Specialist training with Pronatal Fitness and are equipped to keep you safe with modifications as you progress throughout your pregnancy. We also offer postnatal core strengthening after your doctor clears your for exercise again. Please email us to further inquire about our prenatal fitness services. 

If you need to freeze your membership, we ask that you email us at info@fitcorebr.com. We can freeze your membership for a minimum of 30 days and maximum 60 days. If you need to cancel your membership please do so by emailing FitCore a minimum of 3 days prior to your auto-renewal date. Please review our Pricing page for all contract stipulations.  Contracts are for the full duration of the contract you pick.